FAQ & Privacy Policy

What are mala beads?
Traditionally, mala beads are tools for meditation. A string of beads to count mantras in meditation (mantras are a word or sound repeated in meditation). Mala Beads traditionally feature rudraksha seeds, sandalwood beads, bodhi seeds, etc.

Who can wear the jewelry?
Anyone! Traditionally, mala beads are tools for meditation. A string of beads to help you focus your mind while you’re sitting. The jewelry is also beautiful, and can be worn to remind you of your intention. If you’re manifesting strength, love, grounding etc., you can simply wear your beads to inspire you.

How is Enchanted Strands unique?
Our pieces are handmade by Hana Pepin, using traditional techniques. Each necklace is handknotted between every bead — this is an authentic feature of a mala. All of our bracelets are handstrung. Every mala necklace and bracelet uses real gemstones. (We never use plastic or dyed glass.)

What is the significance of having 108 beads in my mala?
All of our malas are made to specific spiritual numbers. Some believe there are 108 stages on the journey of the human soul, while others believe there are 108 desires in mortals, matched by the same amount of lies and delusions. Others connect the number’s significance to the heart chakra, as there is said to be 108 energy lines leading to it, one of which is believed to be the path to self realization.

How do I use my mala?
Malas are often used to help count mantras during meditation. (A mantra is a word or sound repeated to aid in your concentration during meditation.) To count your mantras, hold your mala in your hand, and turn each bead with your thumb. Reaching the guru bead during meditation, the bead that dangles from the mala, signals a time for reflection. Do not continue over the guru bead. Instead, turn around and continue in the other direction.

How do I choose my mala?
The simplest recommendation we have for you it let yourself be drawn to the first item that calls your attention. From there, ask yourself the following questions: What is my intention? (From here, you can choose by gemstone) Will I be using this in meditation? (Choose a mala with 108 beads, which all of our Mala pieces have)

How do I care for my mala?
The gemstones help to protect you and you can give back to the mineral kingdom by blessing them with sage, palo santo and or incense. ​Simply light the sacred smudge or herbs and intend for them to cleanse your mala. You may also desire to place your Mala in the moonlight during Full Moons to charge (fill up, energize) your crystals.

Will my jewelry look the same as the photo?
Each piece of jewelry is hand made, using real gemstones. Because of this, each beads is unique. Sometimes gemstones will have specks and flecks of lighter or darker colors, which occur naturally. As they are undyed, they will have variances in color.

Store
All prices are listed in USD and do not include applicable taxes or shipping fees (unless otherwise stated). The risk of loss for all merchandise ordered on this website passes to you the buyer when the merchandise is delivered to our shipping carrier. Please contact us at to request a tracking number, and we will gladly add it to your order. We are not responsible for lost or stolen packages and/or missing items that do not have a tracking number or are in process with the courier or in the case it has been delivered, does not have a signature at delivery point.

Privacy Policy
Effective Date: January 7th 2025

At Enchanted Strands, we honor the sacredness of your privacy and are deeply committed to respecting and safeguarding your personal information. This Privacy Policy outlines the ways we collect, use, and protect your data when you interact with our website, www.enchantedstrands.com, or engage with our offerings.

1. Information We Gather
We collect information to ensure a seamless experience and personalized service:
Personal Information You Provide

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (securely processed through trusted third-party platforms)

Information Collected Automatically

  • IP address
  • Browser type and version
  • Device information
  • Pages you explore and time spent on our site
  • How you discovered us (e.g., referral source)

2. How Your Information Is Used
We use your information with care and intention to:

  • Fulfill and ship your orders with love.
  • Communicate updates about your orders, respond to inquiries, and share important information.
  • Send occasional newsletters or promotions, with your explicit consent.
  • Enhance your browsing experience and refine our offerings.
  • Meet legal, ethical, or regulatory requirements.

3. Sharing Information with Trusted Partners
Your privacy is sacred. We do not sell or trade your personal information. However, we may share your information with carefully selected third parties to:

  • Process secure payments (e.g., Stripe, PayPal).
  • Deliver your items safely and efficiently (e.g., shipping carriers).
  • Analyze website performance for continuous improvement.
  • Comply with legal obligations or enforce our policies.

4. Cookies: Enhancing Your Experience
We use cookies to create a harmonious browsing experience. These include:

  • Essential Cookies: Critical for website functionality, such as shopping cart features.
  • Analytical Cookies: Help us understand how you navigate our site so we can improve.
  • Marketing Cookies: Deliver curated content and promotions aligned with your interests.
  • You may adjust your browser settings to manage or disable cookies. However, some features of our website may be limited without them.

5. Your Rights & Choices
We honor your autonomy over your personal information. You have the right to:
Access the data we hold about you.

  • Request corrections or updates to your information.
  • Request deletion of your personal information.
  • Opt out of receiving promotional communications at any time.

To exercise your rights, please contact us at hana@enchantedstrands.com

6. How We Protect Your Information
Your trust is our priority. We employ measures such as:

  • SSL (Secure Socket Layer) encryption to protect data during transmission.
  • Regular security reviews and updates.
  • Restricted access to sensitive information.

While we strive for absolute security, no digital platform can guarantee complete protection. We encourage you to take steps to safeguard your own data.

7. Third-Party Websites
Our website may feature links to other sites. We are not responsible for the privacy practices of these third-party platforms. Please review their privacy policies before sharing your information.

8. For Our Younger Visitors
Enchanted Strands is not intended for individuals under the age of 13. We do not knowingly collect information from children. If we become aware of such data, it will be promptly deleted.

9. Policy Updates
We may revise this Privacy Policy as we evolve. Updates will be reflected on this page with the updated “Effective Date.” We encourage you to revisit this page to stay informed.

10. Contact Us
We’re here to answer your questions or address any concerns about your privacy:
Enchanted Strands
Email: hana@enchantedstrands.com
Phone: +1 619 – 975 – 3022
Mailing Address: 4629 Cass Street #343, San Diego, CA 92109

Thank you for being part of the Enchanted Strands community. Your trust means everything to us, and we are honored to walk this path with you.